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Pickup Code Flow

The Collection Code is the security key. The package cannot be released without it.

Generation​

  • Who generates it? NowPost system.
  • When? When you create the order via API.
  • Format: usually a 6-digit numeric code or QR code.

Distribution (White-Label)​

In the White-Label model, NowPost does NOT send the code to the customer. We return it to YOU in the API response.

You must:

  1. Store the code securely.
  2. Wait for the package.arrived_at_point webhook.
  3. Send the code to the customer via your own SMS/Email/App Push.

Validation​

  1. Customer arrives at PUDO point.
  2. Customer presents code.
  3. Agent enters code in NowPost App.
  4. System validates code.
    • Valid: Agent is instructed to release package.
    • Invalid: Agent refuses release.

Lost Codes​

If a customer loses their code:

  1. They contact YOUR support.
  2. Your support agent looks up the order in your system.
  3. Retrieves the code.
  4. Resends it to the customer.